Terms of service

Terms of Service

Welcome to Raffeta. These Terms of Service (“Terms”) govern your access to and use of raffeta.com (the “Site”) and any related services (collectively, the “Services”) offered by Raffeta (“we,” “us,” or “our”). By accessing or using the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms
By creating an account, placing an order, or otherwise using the Services, you affirm that you are at least 16 years old and have the legal capacity to enter into these Terms.

2. Account Registration
To access certain features of the Site, you may register for an account. You agree to:

Provide accurate, current, and complete information

Maintain the security of your password and notify us of any unauthorized access

Be responsible for all activities under your account

3. Purchases and Payment
3.1 Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including pricing errors or product unavailability.
3.2 Pricing and Payment
Prices are listed in Indian Rupees (INR) and are subject to change without notice. We accept major credit cards and other payment methods as indicated on the Site. Payment is processed securely via SSL encryption.
3.3 Taxes
You are responsible for any applicable taxes, duties, or fees imposed by your local jurisdiction.

4. Shipping and Delivery
Shipping terms, costs, and estimated delivery times are described on our Shipping Policy page. We are not responsible for delays caused by carriers or customs clearance.

5. Returns and Refunds
Our Return and Refund Policy, available at raffeta.com/returns, governs returns, refunds, and exchanges.

6. Use of the Site
6.1 Prohibited Conduct
You agree not to:

Use the Site for any unlawful purpose or in violation of these Terms

Interfere with or disrupt the Site’s operation

Engage in any activity that could harm our reputation or infringe third-party rights
6.2 Intellectual Property
All content on the Site, including text, images, logos, and designs, is the property of Raffeta or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. User-Generated Content
You may submit reviews, comments, or other content (“User Content”) to the Site. By submitting, you grant Raffeta a non-exclusive, royalty-free, worldwide license to use, reproduce, and display your User Content in connection with our Services. You represent and warrant that you own or have the right to grant this license and that your User Content does not violate any laws or third-party rights.

8. Disclaimers and Limitation of Liability
8.1 Disclaimers
The Site and Services are provided “as is” and “as available.” Raffeta disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
8.2 Limitation of Liability
To the maximum extent permitted by law, Raffeta and its affiliates, officers, and employees will not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Site or Services, even if advised of the possibility of such damages.

9. Indemnification
You agree to indemnify and hold harmless Raffeta and its directors, officers, employees, and agents from any claim, liability, loss, or expense (including attorneys’ fees) arising from your breach of these Terms or your violation of any law or third-party rights.

10. Governing Law and Dispute Resolution
These Terms and any disputes arising out of or relating to them will be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

11. Changes to Terms
We may update these Terms at any time by posting a revised version on the Site with a new “Last updated” date. Your continued use of the Site after changes indicates your acceptance of the updated Terms.

12. Contact Information
If you have questions or concerns about these Terms, please contact us at:
support@raffeta.com

Thank you for choosing Raffeta—where intention meets elegance in every element.